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9 Jun 2017

Full-Time Client Training & Success Lead – Elliptic – Washington, DC

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Job Description

Client Training & Success Lead


Washington, DC

Elliptic is the world’s leading Blockchain intelligence company, with offices in London and Washington, D.C. We identify illicit activity on the Bitcoin blockchain, and our clients include the world’s leading financial institutions and law enforcement agencies.

What’s the role?

Elliptic builds powerful software that allows our clients to interpret and analyse large quantities of complex data, in order to draw insights that help to combat criminal activity.

You will work with our clients to empower them to make the most of our software, through the development and delivery of training programmes and other materials. You will also provide ongoing support to these clients, from pre-sales and on-boarding to resolving technical issues and explaining new product features.

We are looking for an articulate and technically-proficient professional, with superb presentation skills and an ability to build strong relationships with our clients.

What you’ll do:

  • Develop and deliver training courses to enable our customers to master and make the most of our AML and forensics software tools
  • Develop and deliver training courses on Bitcoin and other cryptocurrencies, and their use on the dark web
  • Write documentation for our software
  • Provide support to our customers, responding to questions and following up on reported issues
  • Aid with the on-boarding of new customers
  • Provide pre-sales support to our sales team
  • Guide customers through significant product milestones such as upgrades, new releases etc
  • Build and maintain strong relationships with customers


  • Experience of the development and delivery of training programmes
  • Excellent presentation skills
  • Technical aptitude; you must be comfortable explaining complex concepts to a wide variety of audiences
  • Clear, concise communication skills – both verbally and in writing
  • Comfort with regular international travel (up to 75%)

Bonus points for:

  • Security clearance
  • Client management experience; through consulting, account management, etc
  • An understanding of Bitcoin


  • Competitive salary
  • Share options
  • Health care coverage

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Please review all application instructions before applying to Elliptic.

Job Types: Full-Time.


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